Frequently Asked Questions

  1. What is this action about?

  2. What is GCG?

  3. What is a Petition for Remission?

  4. How do I get a Petition for Remission?

  5. When can I file a Petition for Remission?

  6. What is the calculation formula that will be used to determine payment?

  7. How do I know the amount of my FTP Account Balance?

  8. What do I do if the account balance displayed through the online filing process is not correct?

  9. Is there a deadline to submit a Petition for Remission?

  10. Will I be notified if my Petition for Remission is deficient?

  11. What documents need to be submitted with the Petition for Remission?

  12. When and how will I be paid on my claim?

  13. How do I update my contact information?

  14. What entity is in charge of this matter?

  15. How do I contact the Claims Administrator?

  16. What are the other requirements outlined in 28 C.F.R. § 9.8?

  17. Why do you require my Social Security Number or Taxpayer Identification Number?

  18. If an eligible FTP player has passed away, what documentation may be submitted so that the player’s estate is able to file a Petition?

  19. Who is eligible to participate in the FTP remission process?

  20. What should I do if my FTP Account Balance is not correct because a withdrawal or other transaction was not completed before FTP shut down its operations on April 15, 2011?

  21. How many documents can I upload if I choose to dispute my displayed account balance or if I am filing a new Petition?

  22. Can I update or remove a document before submitting my Petition?

  23. I do not have a Social Security Number because I am not a United States citizen, but can I still file a Petition?

  24. I did not receive an email containing a Petition and Control Number and believe I should have. Can you tell me why?

  25. What happens if GCG is unable to provide me with a Petition Number and Control Number?

  26. Are Full Tilt Points, Iron Man Medals and other bonuses going to be refunded or included in my account balance?






1. What is this action about?

In July of 2012, Full Tilt Poker ("FTP") and PokerStars entered into a settlement agreement with the United States in which FTP agreed to forfeit or turnover virtually all of its assets to the United States in order to resolve the allegations in the amended civil forfeiture complaint in a federal case titled, United States v. PokerStars, which is pending in the Southern District of New York. Under the agreement, PokerStars agreed to forfeit $547 million and to reimburse the approximately $184 million owed by Full Tilt to foreign players, in order to resolve the allegations in the amended complaint. The settlement also provides that PokerStars will acquire the assets that Full Tilt forfeited to the Government. Full Tilt's United States fraud victims will be able to seek compensation for their losses from the Department of Justice from the forfeited funds.

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2. What is GCG?

The Garden City Group, Inc. ("GCG") is a settlement and bankruptcy administration company that has provided comprehensive legal administration services for nearly three decades. GCG has been selected as Claims Administrator by the U.S. Attorney for the Southern District of New York to process Petitions for Remission submitted by the United States Full Tilt fraud victims.

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3. What is a Petition for Remission?

In cases where the Government has obtained judicial forfeiture of assets that are associated with criminal activity, victims of the criminal activity can petition the Attorney General of the United States to recover amounts that they have lost as a result of the crime. This process is known as a Petition for Remission.

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4. How do I get a Petition for Remission?

On September 16, 2013, GCG began emailing Notices to all potentially eligible victims of FTP’s fraud who have been identified by GCG utilizing data supplied by FTP. GCG expects to finish emailing the Notices on September 17, 2013. The Notice provides instructions for filing petitions online through the administration website. If you did not receive an email notice and you believe you are eligible to participate in the remission process, you can file a new petition online using the online filing tab on the left sidebar of this website beginning September 18, 2013.

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5. When can I file a Petition for Remission?

You can file a Petition for Remission online beginning September 18, 2013.

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6. What is the calculation formula that will be used to determine payment?

The calculation formula to be used for the Petition for Remission process is based on players' final balances with FTP as of April 15, 2011 (the "FTP Account Balances"). If the forfeited funds available for distribution (the "FTP Fund") equal or exceed the aggregate FTP Account Balances for all eligible Petitioners, each eligible Petitioner with an approved petition will receive the entirety of his or her FTP Account Balance. If the aggregate FTP Account Balances for all eligible Petitioners exceeds the FTP Fund, payments will be made to eligible Petitioners on a pro rata basis.

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7. How do I know the amount of my FTP Account Balance?

If you received an email Notice containing both a Petition Number and a Control Number, once you login to the Petition filing process through this website, you will be able to view your FTP Account Balance. You will then be able to confirm or dispute this balance. Players who did not receive an email Notice may file a new petition, following the directions on this website, but their FTP Account Balance will not be displayed on the website; such Petitioners will need to provide the amount of their FTP Account Balance through the Petition Filing site, and will need to submit documentation to substantiate their claimed FTP Account Balance. To access the petition filing site, please click on the tab on the left side of this page.

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8. What do I do if the account balance displayed through the online filing process is not correct?

If you believe that your account balance is incorrect, please click the button labeled, "To Dispute Balance: Click to Upload Documents" and follow the instructions provided.

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9. Is there a deadline to submit a Petition for Remission?

The deadline to submit a Petition for Remission was Saturday, November 16, 2013. If you have not yet submitted your Petition, you may still do so. However, please be advised that there is no guarantee that late-filed Petitions will be accepted.

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10. Will I be notified if my Petition for Remission is deficient?

Yes, GCG will provide a Notice of Deficiency to all Petitioners with eligible but deficient Petitions specifying the additional information that must be submitted for the Petition to be considered.

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11. What documents need to be submitted with the Petition for Remission?

If you agree with the FTP Account Balance displayed through the online filing process, you are not required to submit documentation. However, if you dispute the balance, you are required to submit supporting documentation, such as complete unaltered copies of cancelled checks, wire transfers records, bank or credit statements or similar official transaction records. This supporting documentation must show the account holder's name, date, transaction descriptions, amount, and financial institution information.

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12. When and how will I be paid on my claim?

All approved Petitioners who confirm their FTP Account Balance will be paid after the Bar Date and after GCG has reviewed submitted Petitions. Funds will be paid electronically via ACH to the bank account provided with your Petition for Remission.

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13. How do I update my contact information?

Call us toll-free at: (866) 250-2640, email us at: info@FullTiltPokerClaims.com, or write to us at: Full Tilt Poker Claims Administration, c/o GCG, P.O. Box 9965, Dublin, Ohio 43017-5965.

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14. What entity is in charge of this matter?

The Petition for Remission Process is being handled by the Asset Forfeiture Unit of the United States Attorney's Office for the Southern District of New York and the Asset Forfeiture and Money Laundering Section of the United States Department of Justice.

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15. How do I contact the Claims Administrator?

Call us toll-free at: (866) 250-2640, email us at: info@FullTiltPokerClaims.com, or write to us at: Full Tilt Poker Claims Administration, c/o GCG, P.O. Box 9965, Dublin, Ohio 43017-5965.

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16. What are the other requirements outlined in 28 C.F.R. § 9.8?

28 C.F.R. § 9.8 is a certification requirement of the Department of Justice for victims of an offense underlying the forfeiture of property who are to be reimbursed. These specific requirements can be read by clicking here and generally provide that the victim has not already been compensated and was not involved in the offense.

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17. Why do you require my Social Security Number or Taxpayer Identification Number?

Prior to the payment of funds to a Petitioner, GCG will provide the Petitioner’s Social Security or other Taxpayer Identification Number to the Government, in order to offset and collect any qualifying debts currently listed in the Treasury Offset Program.

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18. If an eligible FTP player has passed away, what documentation may be submitted so that the player’s estate is able to file a Petition?

In order to file a Petition on behalf of a deceased player, an executor of the player’s estate must submit a copy of the document that appoints him or her as executor. If there is no executor, a document designating the heirs may be submitted.

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19. Who is eligible to participate in the FTP remission process?

To qualify for a payment from the FTP Fund, you must satisfy the following eligibility criteria:

  1. You must be a United States citizen or you must have resided in the United States at the time of playing on the FTP gaming site.
  2. You did not receive compensation as a foreign FTP player in connection with the PokerStars Settlement.
  3. You must have deposited funds into an account with FTP.
  4. Your account with FTP must reflect a balance owed by FTP to you as of April 15, 2011.
  5. You are excluded from participation in the remission process if you are:
    • A past or present employee of FTP or any of its past or present affiliates;
    • A past or present Team Full Tilt player;
    • A past or present shareholder of FTP, Tiltware LLC, Kolyma Corporation A.V.V., Pocket Kings Ltd., Pocket Kings Consulting Ltd., Filco Ltd., Vantage Ltd., Ranston Ltd., Mail Media Ltd., or Full Tilt Poker Ltd.;
    • A past or present officer or director of FTP, Tiltware LLC, Kolyma Corporation A.V.V., Pocket Kings Ltd., Pocket Kings Consulting Ltd., Filco Ltd., Vantage Ltd., Ranston Ltd., Mail Media Ltd., or Full Tilt Poker Ltd., or any of their past or present affiliates;
    • A defendant in any civil action or a claimant in any forfeiture action brought by the Department of Justice related to the violations alleged in this action, or any related action (or any of his or her affiliates, assigns, heirs, distributees, spouses, parents, children, or controlled entities); or
    • A person who, as of the Bar Date, has been the subject of criminal charges related to the violations alleged in this action, or any related action (or any of his or her affiliates, assigns, heirs, distributees, spouses, parents, children, or controlled entities).

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20. What should I do if my FTP Account Balance is not correct because a withdrawal or other transaction was not completed before FTP shut down its operations on April 15, 2011?

GCG is aware that not all withdrawals and other transactions were completed prior to FTP's close of business. We will be working with FTP to include such information in calculating players' account balances. If you disagree with the account balance displayed through the online filing site, you may dispute the balance by following the instructions and supplying documentation evidencing your correct balance.

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21. How many documents can I upload if I choose to dispute my displayed account balance or if I am filing a new Petition?

You may upload up to 100 documents of supporting documentation, if needed. You may also email us additional documentation at: Info@fulltiltpokerclaims.com.

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22. Can I update or remove a document before submitting my Petition?

Yes, prior to submitting your Petition you may remove any documents that you uploaded. However, once you click on the "submit" button to file your Petition, you will not be able to make any changes to the Petition or the documents submitted. If you have any questions about your submission, please contact us.

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23. I do not have a Social Security Number because I am not a United States citizen, but can I still file a Petition?

If you are a U.S. citizen, or if you are not a U.S. citizen but you have a Social Security Number or Taxpayer Identification Number, you must provide it when you file your Petition. If you are not a U.S. citizen and if you do not have a Social Security Number or Taxpayer Identification Number, you must so declare under penalty of perjury when you file your Petition; you must also provide documentation evidencing your citizenship, such as a valid passport, by sending a copy of the document to the Claims Administrator either by email or mail. Do not send originals.

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24. I did not receive an email containing a Petition and Control Number and believe I should have. Can you tell me why?

There are several reasons why you may have not received an email Notice containing login credentials. Notices were sent based on data received from FTP. In many cases, email addresses may have been outdated and no longer valid. Also, if we did not receive your name and email address in the data supplied by FTP, an email was not sent. Additionally, if you were identified by FTP as a Team FTP player, or were otherwise identified as ineligible, you would not have received an email Notice. Please see an important update on the home page concerning the remission process for players who are FTP Affiliates.

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25. What happens if GCG is unable to provide me with a Petition Number and Control Number?

If GCG is unable to provide you with a Petition and Control Number, you may still use the tab on the left sidebar of this website to file a new Petition for Remission. All Petitions, whether confirmed, disputed, or new will be reviewed using the Department of Justice criteria to determine eligibility for remission after the bar date.

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26. Are Full Tilt Points, Iron Man Medals and other bonuses going to be refunded or included in my account balance?

Full Tilt Points were a marketing tool and have no monetary value – they will not be refunded and are not reflected in account balances. Iron Man Medals and similar bonuses will also not be redeemed for their cash value and are not reflected in account balances.

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